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The name
Bailey-Gibson has been synonymous for years with
a commitment for satisfaction and customer service.
From the president’s office, to the sales floor, to
our well trained mechanics, the Bailey-Gibson team
is committed to their number one objective - -
customer satisfaction.
Customer satisfaction
is just one of the many reasons why Bailey-Gibson
has more return customers than any other in Glasgow.
“We want our customers to know that we care about
them long after the sale. We hope that our customers
will want to become part of our Bailey-Gibson
family. We want to not only be your new car
headquarters, but a place when time permits our
customers will want to stop by and just say
‘hello’,” says President Danny W. Gibson. ‘We want to attract new
customers, but at the same time we are committed to
meeting the needs of our existing customer base. We
want our customers to know that everyone at the
dealership is committed to serving their needs no
matter what they may be. Whether a customer is in
the market for a new car, or in need of service work
on their current vehicle, all customers are
important to those of us at Bailey-Gibson.”
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Danny
Gibson became sole owner of the
Buick, Pontiac, GMC dealership, located
at 306 Happy Valley Road in Glasgow in
2003. At that time Gibson purchased all
stock in the dealership previously owned
by his longtime automobile partner,
Marshall Bailey, who retired at that
time. Gibson became a partner in
the dealership in 1977, along with
Bailey and another well known automobile
executive in Glasgow, Ed Peterson. In
the early 60’s, Peterson purchased the
Buick, Pontiac and GMC dealerships. |
Twenty years earlier,
around the mid 50’s, the Buick dealership was owned
by Ed Pedigo. The Pontiac brand was owned by Jimmy
Pedigo. Both dealerships were located near the
downtown square. Ben and Elmer had previously owned
the GMC dealership. Peterson bought all three
dealerships, which were then re-located at the
dealership present home at 306 Happy Valley Road.
When Gibson, a Metcalfe
County native and U.S. Navy veteran, began his
career in the auto industry there were 14 people
employed at the dealership. Today, that number has
more than doubled with 30 full time employees,
including a sales staff of 10 individuals, who have
collectively logged over 200 years of sales
experience.
Bailey-Gibson responded
to growth in both its customer base and a larger
inventory when the dealership expanded from its
original site at 306 the Happy Valley Road when
three commercial buildings located on the west side
of Milton Ave. were purchased and torn down for
future growth. The expansion project not only
provided Bailey-Gibson with additional space, but
help the appearance of the area, with the older
buildings being torn down and a new look give to the
area which sets at a triangle between the Happy
Valley Road, Lexington Drive and Milton Ave.
That area is now home
to the dealership’s used car inventory, with
separate office for salesmen to talk with customers
outside of the busy new car showroom. The showroom
and service area remain in the original building,
which also houses offices for sales personnel and
financing.
Since Gibson first
joined the dealership he has seen inventory grow
from approximately one-half million 30 years ago, to
$ 5 million today.
The dealership began
2007 by introducing a new website (www.baileygibson.com)
which was designed for customers to navigate easier
and provides more information for those people who
are considering a new or used vehicle purchase.
Many of today’s car
buying customers are much more savvy about their new
car purchases and have often researched the web and
know more about the vehicle they are looking for
before ever arriving at the showroom. For that
reason Bailey-Gibson wants to provide its customers
with as much information as we can. The new website
offers a complete listing of our new and used car
inventory and allows customers to receive
pre-approval for financing. Anyone whom you would
like to contact at Bailey Gibson is just a click
away with our new company wide email system.
Throughout the years,
Bailey-Gibson has played a vital role in Glasgow’s
business community and is a strong supporter of many
community and civic events. While meeting the
demands of a growing community in an ever demanding
electronic age Bailey-Gibson has always prided
itself in meeting the needs of its customers by
placing customer satisfaction as its number one
priority. “As we grow, we work daily to continue to
serve our customers on a personal level. No business
should ever become too large, or too automated, to
remember that down home personal service is what
makes our customers return time and time again,”
Gibson said.
“Our level of sales
and service is measured only by your satisfaction.”
Bailey-Gibson Buick Pontiac GMC was established
in 1981 to serve the automobile needs of
Glasgow, Barren and
surrounding counties.
At Bailey-Gibson we will always strive to
address the needs of our customers in an ever
changing society and never be comfortable with
“status quo.”
We must remain focused on who we are, those we
serve, and the standard of service we strive to
meet daily. We will always make our customers
satisfaction our first priority.
In order to profit from our industry, we must be
mindful that our most important mission is to
operate our business in a manner that will have
a positive affect on our community’s quality of
life.
Bailey-Gibson Buick Pontiac GMC
306 Happy
Valley Road
Glasgow, KY
42141
Ph:
270-651-8851
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800-360-2855
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Fax:
270-651-9413
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